Frequently Asked Questions
About the Trial
Does the trial require a credit card?
No. Trials are completely risk-free.
How does the free 30-day trial work?
Our trial accounts are fully functional and good for 30 days. To start a trial,
simply choose the number of starting user licenses that you require and we will
instantly activate your account. Near the end of your trial we will remind you to
upgrade to a live account. At that time, if you choose to upgrade, you will enter
your billing information and we will bill you for the number of users in your trial
plan. You can convert to a live account anytime before your trial expires and all
your data will carry over.
How does your licensing work?
We charge a flat monthly rate for each user license. We find this offers better
flexibility for our customers rather than forcing them into buckets with unneeded
users or features. In the case of massive storage utilization, over 2 GB per user
license, we charge $1.00 per GB per month for the overage amount. For example, a
10 user account can utilize up to 20GB of storage total before incurring additional
storage fees. We offer monthly plans as well as discounted annual plans.
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Do I have to sign a long-term contract?
Absolutely not, you may cancel at any time.
Can I adjust the number of my user licenses?
Yes, you can add or remove user licenses from your account at anytime. If you are
using a trial account the number of licenses that you have allocated will determine
your starting plan. If you have a live account you will be prompted for payment
when you want to add your new licenses. If your remove licenses your next monthly
statement will reflect the change.
What types of payment do you accept?
We accept Visa, MasterCard, Discover and American Express.
What web browsers do you support?
We support Internet Explorer 7, 8 and 9 along with recent versions of Firefox, Safari,
Chrome and Opera. If you are using Internet Explorer 7 or 8, we strongly recommend
upgrading to version 9 for the best performance and user experience.
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Still have questions? Contact Us
What is RedCritter Tracker?
RedCritter Tracker an innovative, gamified project management solution specifically
designed for the Agile software development methodology.
Can I use RedCritter Tracker for managing other types of projects?
RedCritter Tracker is great for managing any type of To-do style project for
a single person, a team or even multiple teams. It might not be a perfect fit
for traditional project management, but you can try it for free so give it a
shot.
What makes RedCritter Tracker special?
RedCritter Tracker helps you effortlessly handle multiple teams and projects
and has gamification built in. It also has the convenient ability to track time
at the task level for your billing purposes. RedCritter Tracker is the only
project management solution that includes a rewards store and badges that can
be earned by your team.
Who manages the Rewards Store?
The Rewards Store is you company’s private store. It’s an optional feature that
you may choose to enable. We provide everything you need to manage your Rewards
Store. It’s up to you what you offer. It is also up to you to fulfill rewards
store purchases by your employees.
Why is the Rewards Store important for project management?
The Rewards Store is a powerful capability for any project manager. It allows
them to assign points to any task. When these tasks are completed successfully
the points are distributed. Imagine having an easy way to motivate and reward
your team for completing important tasks!
How are badges awarded?
RedCritter Tracker automatically awards badges when certain conditions are met.
There are 50 badges in all for your company to unlock. Badges are awarded for
a variety of things including newbie tasks, team work and exemplary performance.
Why are badges important for project management?
Badges are an easy way to motivate and engage your team. They provide an interesting
way for your team members to show off their accomplishments.
Do you offer a hosted version?
We will soon. Check back for details.
Do you offer an on-premise version?
Yes, we allow you to install RedCritter Tracker on your own servers.
How much does RedCritter Tracker cost?
We offer a completely free on-premise version with several user licenses. This
license will never time out and allows unlimited projects. It may be all you
ever need. In order to move beyond your free license you can upgrade to the
enterprise version. The on-premise enterprise upgrade has a one-time license
fee of $1,799 and includes additional user licenses. You may choose to include
an optional maintenance plan. If you do it will provide you with all major and
minor updates for free for 1 year.
What is included in the Enterprise version?
The Enterprise version includes additional user licenses as well as project
copy and undelete features.
Is there a money-back guarantee?
Our on-premise version includes a 30-day unconditional money-back guarantee.
If you aren’t totally satisfied we will refund your purchase.
